Enabling PIN Debit (For Puerto Rico)
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Navigate to Partner Portal > Merchant manage > Store manage.
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Select the store you wish to configure and click Edit.
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Go to Payment Settings > Dejavoo.
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Enable the Puerto Rico PIN Debit option.
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Click "Save".
Functional Changes After Enabling PIN Debit
Once PIN Debit is enabled, several system functions will operate differently. The following sections detail these changes for each affected area.
| Dejavoo(Disable PIN Debit) | Dejavoo(Enable PIN Debit) | |
| Payment Method | Show "Credit/Debit card Integrate Dejavoo payment" |
Show "Credit card Integrate Dejavoo payment" |
| Surcharging fee | All cards: standard fee applies | Credit Cards: with fee; Debit Cards: no fee |
| Dual Pricing | Credit/Debit card: cash price/card price | Credit Cards: cash price/card price; Debit Cards: "cash price", cannot change |
| Bar Tab(Pre-authorization) | Not Allowed | Not allowed |
| Edit Tips(Order Records) | Debit/Debit Card: Preset Tip (Non-Editable); Add Additional Tip(Supported) | Debit Cards: no edit tips entry; Credit Cards: Preset Tip (Non-Editable); Add Additional Tip(Supported) |
| CDS | Customer selects Card/Cash Price | Customer can't select Card/Cash Price |
When PIN Debits are not enabled, debit/credit cards are processed through the same channel: Credit/Debit CardDejavoo
After enabling PIN Debit, the following differences will occur.
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Credit CardDejavoo | Debit CardDejavoo |
| Credit Card | Supported, unified processing for all cards | Not supported, need to switch to the Debit Card Channel. |
| Debit Card |
-US Debit Card: Supported, no PIN, need signature; |
Supported, PIN authentication for direct bank deduction. |
1. Payment Method Configuration
Navigate to Back Office > Settings > Payment & Fee > Payment Settings, and Tablet POS checkout page.
Before enabling the PIN Debit:
After enabling PIN Debit:
Payment method will change to Credit Card Integrate Dejavoo payment. This option must be activated to process PIN Debit transactions.
Tablet POS checkout page will also separate the Credit CardDejavoo and Debit CardDejavoo .
2. Surcharging Fee
Navigate to Back Office > Settings > Payment & Fee > Fee Settings > Credit Card Fee > Surcharge
Set the Surcharging Name/Rate and enable the Dejavoo payment.
Before enabling the PIN Debit:
The Preset Surcharging Fee will apply to both Credit/Debit cards.
After enabling PIN Debit:
A key change is that processing fees will only be applied to Credit Card transactions. Debit Card (Dejavoo) transactions are exempt from additional fees, and no fee configuration is required for this payment type.
Credit CardDejavoo incurs surcharging fees; Debit CardDejavoo do not.
3. Dual Pricing
Navigate to Back Office > Settings > Payment & Fee > Fee Settings > Credit Card Fee > Dual Pricing
Before enabling the PIN Debit:
Debit and credit card price will be set together.
After enabling the PIN Debit:
Credit Card Price(Dejavoo): Will default to the standard "Card Price." Merchants retain the option to manually set the Card Price as "Cash Price".
Debit Card Price(Dejavoo): Will automatically apply "Cash Price." Customers are not presented with a choice of "Card Price".
At the checkout page, Credit CardDejavoo will display the Card Price, while Debit CardDejavoo will display the Cash Price.
4. Bar Tab Pre-Authorization
The system does not support pre-authorization for Debit Card (Dejavoo) transactions. Bar Tab Pre-Authorization is restricted to other available payment methods.
5. Edit Tip
After enabling PIN Debit:
For a Debit Card, Tip Editing is subject to specific limitations:
- Tip Editing: It is not possible to add or modify tips for an order after a PIN Debit transaction(swipe your Debit Card via Debit CardDejavoo) has been finalized.
- Tip Records: Tips associated with PIN Debit transactions are not displayed in the general tip reporting lists. These records are managed through a separate settlement process.
For a Credit Card, tips that have been successfully paid cannot be changed, but the merchant can help to add additional tips.
6. CDS (Customer Display System)
After enabling the PIN Debit, the option for customers to choose between "card price" or "cash price" pricing is disabled on the CDS. The applicable price (cash price for debit, card price for credit) is determined automatically by the selected payment method.
Once you select credit/debit payment in Dejavoo, CDS will no longer allow you to choose between cash or card payment.
7. Card Payment Processing
When the PIN Debit feature is enabled, credit cards and debit cards are processed through separate specialized channels:
Before enabling PIN Debit:
- Processes all credit and debit cards through a unified workflow
- Applies consistent authentication rules regardless of card type
After enabling PIN Debit:
Credit Cards
Not supported in the Debit CardDejavoo: Processing a Puerto Rico-issued credit card as a PIN Debit transaction is not supported. The transaction must be processed using Credit CardDejavoo.
Fully supported by Credit CardDejavoo , swipe your card and add your signature.
Debit Card
Supported by Debit CardDejavoo : Authenticate with your PIN after swiping; funds are deducted directly from your bank account.
When paying by Credit CardDejavoo:
-U.S. Mainland Debit Card: Supported, for cards issued in the U.S. mainland, a signature is required on the Dejavoo terminal. A PIN is not needed.
-Puerto Rico Debit Card: Not supported, need to switch to the Debit Card Channel.