About Kiosk Ordering

Kiosk ordering is an ordering process that allows customers to place orders through an interactive kiosk machine. This type of ordering has become an integral part in the F&B businesses as it offers efficiency and convenience to both the customers and business owners. One of the most notable restaurants that intensively uses this method is the fast food restaurants, where orders can be easily punched by the customers and sent to the kitchen for preparation, while it also enables the customers to settle the payment on the kiosk with the integration of payment gateway.

Important Notes for Kiosk Ordering

In order for you as the business owners to implement kiosk ordering, you need to make sure that:

The serving method has been set to Pay Before Meal.
The hardware of the kiosk machine is an Android device.

Functionalities Of Kiosk Ordering

Generally, the ordering process in Kiosk is almost identical to other form of ordering method in Orderpin POS system. Here are some of the important functionalities of kiosk ordering that makes it a game changer in the F&B Business:

Customer Interaction. The kiosk machine is usually a big touch-screen device that clearly displays every item in the menu while customers navigate it. They can browse through the menu and easily customize the orders by adding or removing items, selecting portion sizes and adding special requirements.
Order Placement. Customers are able to view their orders, modify them before submitting their orders for payment.
Payment Processing. When there is an integrated payment gateway, customers will be able to pay with their desired payment methods such as credit/debit cards, digital wallets or even cash payment at the cashier counter.
Order Confirmation. Once customer has successfully placed an order, a ticket will be printed and it is used by the customer to track and claim their order.
Order Preparation. Once the order has been punched, the details are sent directly to the kitchen for preparation.
Order Pick Up. Customers can claim the item at the designated pick-up counter with the ticket number.

How to Download and Install Kiosk

Follow the steps below to download and install the Kiosk application on your compatible Android device:

Step 1: Check Device Compatibility

Ensure your device meets the following requirements:

Android OS: Version 11 or higher.
Storage: At least 200 MB of free space.
Screen: Touchscreen capability.

Step 2: Download the Kiosk APK File

Open the Chrome or Browser app on your Android device.
Go to the download link
Tap Download (you may need to sign in to your Google account).
Wait for the APK file (kiosk_2.4.7.apk) to finish downloading.

Step 3: Enable Installation from Unknown Sources

Since the Kiosk app is not hosted on the Google Play Store, you must allow installations from external sources:

Go to Settings > Security (or Apps & Notifications on some devices).
Enable Install Unknown Apps or Allow from this source for your browser (e.g., Chrome).

Step 4: Install the Kiosk App

Open the Files or Downloads folder on your device.
Locate the downloaded kiosk_2.4.7.apk file and tap it.
Follow the on-screen prompts to complete the installation.

Step 5: Launch and Configure Kiosk

Open the Kiosk app from your home screen or app drawer.

How Does It Work In Orderpin POS System?

In Orderpin POS system, the business owners can first start with the setup of the interface in the kiosk.

Merchant Journey

Log in the Back Office with your OrderPin POS System credentials.
On the sidebar of the Back Office, select Settings > Hardware > Kiosk.
Then you can start the setting of the kiosk interface by uploading the pictures and etc.

4. Once saved, proceed to the kiosk machine and login with the POS credentials.

5. Once logged in, you will be required to add the local device to the kiosk, such as printer, payment terminal.

6. Once everything has been set, then the homepage of the kiosk will be displayed, which is already ready for the customers to navigate.

Customer Journey

Customers will browse through the menu and choose the foods that they wish to have.
Customers will review the orders first before confirmation.
Once the order is confirmed, then the customers will be required to pay.
Once the payment has been made, then a ticket will be issued.

All the customer orders will be processed as usual by the restaurant staffs in the Orderpin POS system.

Benefits of Kiosk Ordering

The kiosk ordering is indeed a great breakthrough in the F&B industry that makes customer orders much more convenient easier, apart from this, there are several benefits that most restaurant owners would love to reap:

Enhance customer experience. With the implementation of kiosk, it reduces the line at the counter, hence it helps to save up a lot of waiting time for the customers. Besides that, it also provides an all-rounded ordering solutions for the customers as they are able to have their hands-on experience on customizing their own orders.
Optimization of labours. The implementation of kiosk allows the business owners to allocate more human resources on the preparation stage instead of putting more staffs in the cashier counters, which will result in a better quality of foods produced and further reduced waiting time for the customers.
Increase revenue. The kiosk can be a good tool for upselling as customers are presented with all the food choices that the restaurant offers. In the process of ordering, customers can be shown with extra recommendations that they might be interested with and hence they increase their spending.

Ordering Methods