Tips setting

A tip is a sum of money customarily given by a customer to certain service sector workers such as hospitality for the service they have performed, in addition to the basic price of the service. In some countries, tips are the main source of income for waiters and waitresses in restaurants.

In this article:

1. Understanding tips
2. Managing tips settings
3. Tips at reports

Understanding Tips in OrderPin POS System

What Are Tips in OrderPin?

Tips are additional payments given by customers as a reward for good service. In OrderPin POS, tips can be either:

• A percentage of the order total, or

• A specific dollar amount.

Tips are displayed clearly during checkout, ensuring transparency for both customers and staff.

⚠️ Important:
Tips are directly tied to staff performance and shift tracking. Therefore, the Tips Function must be enabled along with the Shift Function. For more information, please refer to the Shift Function section.

How Tips Work in OrderPin POS

• Merchants can configure preset tip percentages or fixed amounts.
  (In North America, typical options are 15%, 18%, and 20%.)

• Tips can be collected:

  • Before payment (together with the bill)

  • After payment (as a separate transaction)

Both methods are supported on OrderPin POS tablet and mobile platforms.

Tip Calculation in OrderPin POS

Tips can be calculated in two ways:

1. By Percentage

If a tip is a percentage of the total, it's calculated based on:
Product Price + Service Fee (if any) + Tax

For example, if:

• Product price: $20.00

• Service fee: 10%

• Tax: 6%

Then:

• Tip 15% = (20 + 2 + 1.20) × 15% = $3.48

• Tip 20% = (20 + 2 + 1.20) × 20% = $4.64

2. By Fixed Amount

If a fixed dollar amount is used, the tip is collected as entered (e.g., $3, $5).

Managing tips settings

Setting Tips in the Back Office

Once all shifts and existing orders are closed, you can configure tips from the Back Office.

➤ Manual Tip Entry (Customer Chooses Tip)

1. Log in to the Back Office using your credentials.

2. Go to: Settings > Payment & Fee > Fee Settings > Tips.

3. Toggle Enable Tips Function.

4. Set desired tip rates (e.g., 10%, 15%, 20%).

5. Click Save.

➤ Auto Tip Calculation (Default Tip Added Automatically)

1. 1. Log in to the Back Office.

   2. Navigate to: Settings > Payment & Fee > Fee Settings > Tips.

   3. Enable Tips Function.

   4. Enable Automatically Add Tips.

   5. Set default percentage or fixed tip amount.

   6. Click Save.

Processing tips in OrderPin POS System

Tips can be entered and processed in two ways:

📝 Notes:

• Tips may be entered immediately after service or within a specified time window.

• If tips are not included in the order total, they must be processed separately.

• Tip functions are available on both tablet and mobile platforms.

On Tablet POS:

❗ Note: Available on version 4.2.0 and above. 

1. Log in to the Tablet POS.

2. Go to Order > Order Record and select the relevant order.

3. Tap "Please enter" next to tips.

4. Select the tip amount and tap Save.

On Mobile App:

1. Log in to the Mobile App.

2. Navigate to Order > History > Select the order.

3. Tap "Enter Tips".

4. Select the tip amount and tap Confirm.

Tips at reports

Tips reports are available both in the Back Office, the exported reports, and the shift reports:

• In the Back Office, you can find the tips report following the steps below:
  1. Log in to the Back Office with your OrderPin POS System credentials
  2. From the home page, select Reports > Order Reports >Tips Report.
  3. Filter the specified days to read the reports by clicking the right upper date selection box.

• In exported local report files, you can see the tip amounts of different employees, different time periods, and different channels by following the steps below:
  1. Log in to the Back Office with your OrderPin POS System credentials
  2. From the home page, select Overview.
  3. Set time period by clicking the right upper date selection box.
  4. Click "Export", choose "Generate Report" in the pop-up window.
  5. From the home page, find Export > Export List, the reports exported by step 4 can be downloaded here.
  6. Find the report Excel file and check the tips part

• In the shift reports, you can see the total and details of tips for each shift by following the steps below:
  1. Log in to the Back Office with your OrderPin POS System credentials.
  2. From the home page, select Staff > Shift > Shift Record > Select a staff.
  3. Check the Tips part，or click the "Detail" to see more information about the tips.