Managing Orders via Order Record

Managing orders through the Order Record section in the OrderPin POS system allows merchants to:

Track all orders placed during operation hours
View unsettled or unpaid orders
Perform refunds
Reprint receipts when requested
Mark orders as Rush Orders to prioritize preparation

Components of Order Record

In OrderPin POS, all orders are categorized into two main types:

1. Ongoing Orders

These are active or unpaid orders that are still in progress and have not been settled.

2. Completed Orders

These are paid orders that have been finalized and successfully closed.

Each category includes:

In-store orders
Online orders
Third-party orders

This classification gives a full overview of all transactions happening within the system.

Order Refund Guide (via Order Record)

What is an Order Refund?

An order refund refers to the process of returning a portion or the full amount of a completed transaction back to the customer. This means the order was already paid, but the refunded amount will be deducted from the merchant’s daily sales report.

Why Do Refunds Happen?

Order refunds share similarities with cancellations, but refunds require additional handling since the payment has already been processed. Common reasons for issuing refunds include:

The product received does not match the description.
The product is expired, damaged, or defective.
Customer experienced poor service.
Customer no longer needs the item.
Customer abuse (e.g. wardrobing or return fraud).

💡 While most refunds are due to genuine dissatisfaction, some cases may involve customer fraud. Merchants should stay vigilant and ensure refund policies are followed consistently.

How to Process a Refund in OrderPin POS

Step-by-Step Refund Process

Log in to the OrderPin Tablet POS using your credentials.
From the Dashboard, tap Order Record and locate the completed order.

3. Tap into the order, then select Refund.

4. Choose one of the available refund methods:

❗ Note: Partial refund options are only available on version 4.2.0 and above. Older versions support full refunds only.

Entire Bill/Check
- Tap Next, select a reason for refund, and confirm.
- The full amount of the bill will be refunded.

By Item(s)
- Select the specific item(s) to refund.
- The system will show the refund amount for each.
- Tap Next, select a reason for refund, and confirm.

Custom Amount
- Enter the desired refund amount manually.
- Commonly used for partial refunds (e.g., compensation).
- Tap Next, choose a refund reason, and confirm.

After Refund Completion

The refunded order will now be marked as “Refunded” under Order Record.
It will be excluded from daily net sales but will still be recorded for reporting and audit purposes.

Print Receipt

The system allows you to reprint receipts for completed transactions.
For example, if a customer returns to the store asking for a copy of their receipt:

Go to Order Record.
Search for the order by date, order number, or customer details.
Tap into the order and select Print Receipt.

Rush Order (Priority Marking)

The Rush feature flags specific orders as high-priority—usually for VIP guests or time-sensitive requests. This helps staff prioritize these orders immediately.

Steps:

1. Go to Ongoing Orders in the Order Record.

2. Select the relevant unpaid order.

3. Tap Rush to set it as a priority order.

4. A bell icon 🔔 will appear next to the table or order number, signaling kitchen and service teams to act quickly.

Conclusion

Managing orders from the Order Record in OrderPin POS offers a centralized, efficient way to:

Track and organize all order types
Handle refunds and receipt reprints
Prioritize urgent orders (Rush)

This not only supports better operational control but also enhances customer satisfaction by showing promptness, transparency, and care in service recovery situations.