About Order Channel

The Order Channel in a POS system refers to the various sources through which orders are received and processed. It is another important feature in POS system where it provides flexible options to different kind of customers based on their preferences.

Types of Order Channel in the Cloud POS System

In general, there are TWO main types of order channel, namely the In-Store Order and Online Order.

In-store Order: It includes dine-in and takeout orders from the store.
Online Order: It includes delivery and self-pick up orders from the store.

How Does It Work in the Cloud POS System?

In-Store Order

In-store order basically handles the orders from the customers who are present in the restaurant. It mainly covers the dine-in orders through counter service or table service.

Counter Service

This service will require the restaurant staffs to key in the orders on behalf of the customers at the counter, and then payment will be settled before the meal is served to the customers.

Table Service

This service can be understood when the restaurant staffs are taking orders on behalf of the customers using a mobile device, such as a tablet, cellphone or a handheld device that has been integrated with the POS system, and the foods will be served to the customers on the table that they are seated.

Online Order

Online order basically handles the orders from the customers who are ordering using their mobile device away from the restaurant. It mainly covers the orders that are placed that require the merchants to deliver or the customers to pick up themselves from the store.

Benefits of Different Order Channels

Different order channels offered indeed benefit both the merchants and customers, where the merchants are able to gain more popularity with the flexibility they have in the ordering methods to satisfy customers with different demands, which in turn helping the businesses to upscale their business with higher potential revenue. On the other hand, customers experience will also be further enhanced as it makes ordering much easier where they can now place order not only when they are physically present in the restaurant, but also order from their homes and have their foods delivered to doorstep.

Conclusion

Integrating various order channels into the POS system—such as in-store orders, online orders, takeout and delivery significantly enhances a restaurant's operational efficiency and customer satisfaction. Therefore, Orderpin POS system is indeed a very innovative POS system when it comes to ordering channels, we look forward to bring more to you.

Order types