About QR Ordering
OR Ordering is an innovative ordering method that allows customers to place an order by scanning a QR code with their mobile phone. It has been a trend in the F&B business nowadays due to its flexibility and cost-effectiveness.
Functionalities of QR Ordering
The core of the QR ordering is the unique QR code that is generated from the system that links to a specific menu in the POS system. The idea of it is to ease the ordering process where the customers are able to order seamlessly through their smart phone, and simultaneously business owners will be able to capture real-time data, ensuring precise and quick preparation.
How Does It Work In Orderpin POS System?
Orderpin POS allows the merchants to generate the unique QR code within the system and assign it to the specific table. There are TWO types of QR code:
- Temporary QR: A QR code that is only available for a specific timeframe.
- Static QR: A QR code that is permanent and fixed where it does not change over time.
Customer Journey
Once the QR code has been generated and assigned to the table, customers can proceed to scan the QR with their smartphone and place their order.
Merchant Journey
Once the customer has submitted the order, then merchant will be able to receive the order in the POS and subsequently take action to confirm the order. Once confirmed, then the order will be sent directly to the kitchen for preparation.
Benefits of QR Ordering
The QR ordering has indeed completely transformed the F&B industry from a traditional one to a digitalized one that is able to catch up with the most current technology trend in the market. There are definitely many benefits that both merchants and customers gain from the QR Ordering.
- Enhance customer experience. With the use of QR ordering, it makes ordering much more accessible and easier, thus resulting in a quicker serving time for the customers.
- Promote hygiene and safety. The contact between the waiters and customers can be minimized for the restaurants that adhere strictly to the safety protocol.
- Save operational cost and time. QR ordering reduces the printing of physical menu and hence it can help the merchants to reduce operational cost especially for restaurants that assign a physical menu to every table. Besides that, the QR can be easily generated and bound to the particular tables, which save up a lot of time when it comes to a situation where the QR code needs to be replaced.
Conclusion
The use of QR ordering has and will definitely become a trend in the current F&B industry, when merchants are working hard to make full use of the technology to maximize their profits. A successful business is a business that brings mutual benefits to both the owners and customers, and QR ordering is definitely an important stepping stone that makes this a reality as it not only enhances the customer's dining experience, but also helps business owner to optimize their existing resources in the effort of maintaining a steady growth of the business.