In this article:
What is Caller ID?
The caller ID system is built for delivery and take-away. Restaurants can leverage the caller ID feature in Cloud POS to take orders over the phone and have the customer’s name auto-populate while taking on-call orders. It helps the servers speed up the ordering process as they do not have to waste their time manually entering the customer details.
Moreover, for returning customers, the Cloud POS also allows you to show the name that is saved in the customer database for that customer regardless of what is displayed in the caller ID name. The caller ID feature works for the delivery and take-away service area.
What does Caller ID do?
- Know who’s calling. Quickly view customer information. When you receive a call, you will see customer data immediately.
- Stay connected. Build trust with customers, instantly identify customers, and provide personalized service, and grow loyalty, making customers and employees feel like part of the family.
- Improve service. Reduce calling time and frequency. Employees quickly know who is on the other end of the phone, and order food efficiently. Start the ordering process immediately after identifying the caller, reduce nuisance calls, and avoid nuisance calls disturbing employees.
What are the hardware requirements for Caller ID?
Currently, Cloud POS supports the Caller ID function on Android desktop POS machines. Most common models of desktop POS machines can meet this requirement. Analog phones and switches are also required.
The hardware used for the Cloud POS's Caller ID function will be as below:
Analog phone
Analogue phone with LCD display, speakerphone, and plenty of settings.
Switch
Depending on the model, the switches provide reliable, high-speed connections for Fast Ethernet and Gigabit Ethernet.
Android desktop tablet POS terminal
Phone cord
*Definitions and differences between analog phones, digital phones, and IP phones
| Definition | Transfer Method | Support or not | |
| Analog Phone | A communication method that uses electrical signals to simulate voice changes. One end of the analog telephone line is connected to the user module of the switch, and the other end is connected to the telephone. There are as many pairs of wires as there are telephones. An analog telephone line consists of two wires. The two wires do not need to distinguish polarity and can be crossed at will. | Analog signal transmission | √ |
| Digital Phone | A telephone that is equipped with a digital/analog and analog/digital converter and connected to the telephone network via a digital stream. Unlike traditional analog telephones, digital telephones receive and send 64kbit/s digital signals. | Digital signal transmission | × |
| IP Phone | An independent telephone device that uses IP network protocol as the main communication protocol and network port (or WIFI) as the main interface and has dialing and calling functions. It usually needs to be used with an IPPBX telephone switch or IMS. | Transmitting via the network | To be verified |