Delivery Integration
Delivery integration plays a vital role in the daily operation of a business, especially for a F&B business since delivery service has become so integral in the industry nowadays. A delivery integration with the POS system allows the business owners to capture the sales from the third party platform, making sure that the daily sales are maximized, while at the same time it also provides more options and brings convenience to the customers.
Key Features of Delivery Integration
1. Order Transfer: Customers can place order through the delivery platform and the order will be captured and sent to the restaurant's kitchen directly for preparation.
2. Tracking: The business can update the status of the meal preparation from the POS, offering real-time updates to the customers, while at the same time the customers are able to know the exact status of their meal preparation and delivery.
3. Customer Experience: For customers, this integration with the delivery platform can provide more accurate delivery time estimates and smoother communication with the restaurant.
4. Order Synchronization: With delivery integration, all the data related to delivery such as address, cost and timing are being captured from the POS system to the delivery service platform, reducing errors and enhancing operational efficiency.
How Does It Work In Orderpin POS System?
In Orderpin POS system, the delivery platform that has been integrated is Uber Eats. With the integration with Uber Eats, it makes ordering of foods much more seamless and easier for the customers.
How To Set up the Delivery Integration?
The setting of the delivery integration in the Orderpin POS system is rather easy and straightforward. Below are the procedures:
1. On the Backoffice, go to Settings and then select Order Channel Settings.
2. Then, select Delivery Integration and proceed to Login & Sync orders.
3. Next, choose Uber Eats and login to the associated account.
4. Once logged in and synchronized, it will be displayed over here under the Delivery Integration. When this is completely set up, the orders from Uber Eats will be able to be captured and recorded.
How Does A Customer Journey Look Like?
We would like to showcase the customer journey on how the customers can really utilize the feature and reap the most benefits out of it.
1. First of all, customer will login with their phone number of email and eventually be directed to the ordering page.
2. Then, the customers can proceed to place order
- Select the item from the menu
- Insert the address and choose the delivery options
- Proceed to 'Next'
- Add a tip from the amount of choice or insert a custom tip
- Place order
- Order is received by the restaurant
How Does A Merchant Journey Look Like?
When there's a new order from Uber Eats, the restaurant operator will be receiving the notification in the POS system, where the new order will be displayed under the Ongoing Orders - Third party order and the merchant will have to click 'Accept' in order to proceed with the order.
Then, restaurant can update the status of the meal preparation so that the customers can know the latest status of their order.
Conclusion
Delivery integration to the POS system is indeed very beneficial to the restaurant owners who use the POS system as well as the customers. In term of business benefits, it streamlines the ordering process and makes sure that business owners can maximize their profit while reducing their operation cost. On the other hand, in term of the customer benefits, it enhances the customers satisfaction and indeed will improve the stickiness of the customers to the brand.