Customer points

Understanding Points

Points are a reward system used to incentivize customer loyalty and engagement. This guide provides an overview of what points entail and their significance in various contexts.

Explanation:

1. Reward System:

   • Points serve as a reward mechanism where customers earn points based on their spending. These points can later be redeemed as voucher.

2. Accumulation and Redemption:

   • Customers accumulate points over time through spending (Dine-In, Takeaway or by Mini Program). They can then redeem these points for voucher.

Significance:

• Customer Loyalty: Points programs encourage repeat business and customer loyalty by rewarding frequent spending.

 

Points includes two categories:

1. Points exchange
2. Points settings

 

Points exchange

1. Click on create exchange rules

2. Select the voucheryou would like to set up and enter the details

• Required points
  • Specify how many points are needed to redeem the voucher
• Exchange inventory
  • Distribution quantity available for the voucher

 

Redemption details will appear here; tap to view the specifics. Spending records will also be recorded in detail.

 

Points settings

Point settings refer to the configuration and management options associated with points within mini program. This guide provides an overview of what point settings entail and their importance in managing a successful mini program.

Explanation:

1. Points Accumulation:

   • Point settings define how customers earn points. This includes specifying the amount of points awarded per unit of currency spent (e.g. $1 = 10 points).

2. Expiration and Validity:

   • Point settings may include rules regarding the expiration or validity of points. This ensures points remain active within a specified timeframe to encourage timely redemption and continued engagement.

By offering attractive redemption options, point settings help in retaining customers and building long-term loyalty.