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Multi-Currency Support

 
The Multi-Currency feature enables your business to accept and process payments in various currencies, which is particularly useful for international operations or serving customers who prefer to pay in their local currency. This feature allows you to select different currencies during transactions, with the system automatically converting amounts based on pre-set exchange rates.
 
 

Configuration

Enabling the Multi-Currency Feature

Before processing multi-currency transactions, you need to enable and configure the feature in the Back Office.
  1. Navigate to: Back Office > Settings > Payment & Fee > Fee Settings > Multi-Currency.
  2. Toggle the switch to enable the Multi-Currency feature.
  3. Click "Save".
Please note:
  • Dual pricing and Multi-Currency cannot be used at the same time.
  • Ensure your business model is prepared for Multi-Currency operations before enabling this feature.

 

Setting Exchange Rates & Rules

After enabling the feature, configure the following core parameters to ensure transaction accuracy.

1. Add Currencies

Add the currencies you wish to accept, which are different from your system's base currency.

2. Set Exchange Rate

Define the conversion rate between your local (base) currency and other currencies.
The exchange rule is typically 1[Local Currency] =? [Other Currency]. (e.g., 1 USD = 0.85 EUR). 

3. Rounding Rule

To avoid excessive small decimals, you can set rounding rules for converted amounts (e.g., round to the nearest two decimal places).

4. Show Exchange Rate on Receipt

It is recommended to enable this option. It will print the exchange rate used for the transaction on the receipt, increasing transparency and facilitating reconciliation.

 

Using the Multi-Currency Feature

Once configured, you can use multiple currencies in your daily cashier operations.

Shift Operations 

1. Starting Shift

Before starting a shift, the system will typically prompt you to confirm the opening balance for each currency.

Navigate to: Tablet POS > Shift > Start Shift.

Please note:

  • A maximum of 5 currency combinations is currently supported.You can switch between these currency combinations as needed, as long as the total number does not exceed 5.
  • Remove a Currency: If you add a currency by mistake, you can usually swipe left on the currency in the selection list to clear the entry before confirming the shift.

2. After Shift Start

The confirmed opening balances cannot be changed after the shift has started.

3. End Shift

Enter the actual ending cash of multi-currency to confirm before ending your shift.

Checkout Process

Select the Multi-Currency to checkout.

Switching currencies

You can select a specific currency for the transaction before or after entering the amount. The system will automatically calculate and display the converted amount based on the preset exchange rate.

Change in Base Currency/Transaction Currency

For cash payments, the system will calculate the change based on the transaction currency, and you can shift to the base currency. Ensure your cash drawer has the appropriate denominations for the currencies in use.

Split Bill

When an order needs to be split and paid in different currencies, you can also use the split bill function. Different sub-bills support different payment currencies, and the system will record the amount and exchange rate for each sub-transaction separately.

E.g., Bill 1 is $15.00, paid by EUR, €12.9.

Bill 2 is $15.00 too, and we can pay in another currency, such as KHR.

Payment details will be displayed in the order record like this:

Refunds

The system supports processing refunds in a currency different from the original transaction currency. The system will automatically link to the original transaction record and apply the relevant exchange rate to ensure the refund amount is accurate.
 
Navigate to: Tablet POS > Order Record, find the order that was paid for in Multi-Currency that needs to be refunded, click "Refund".
 
Click the switch icon to change the refund currency. The system will automatically use the original exchange rate to calculate the total order amount after converting it to the new currency.
 

CDS

When Multi-Currency is enabled at checkout, the display on CDS will also change:

1. The original amount will switch to the amount in the new currency that follows the POS currency switch.

2. The exchange rate will be displayed below the amount.

Before Enable Multi-Currency

After enabling Multi-Currency

 

Helpful Tips

  • Update Exchange Rates Regularly: If you use manual exchange rates, ensure they are updated periodically to reflect foreign exchange market fluctuations, thereby ensuring fair and accurate transactions.
  • Compliance: Ensure your multi-currency operations comply with local tax and financial reporting requirements.
If you encounter any issues, please don't hesitate to contact our technical support team.

 

Last modified: 2025-12-08