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Grabfood Integration

 
This guide walks you through the steps to seamlessly connect your GrabFood store with your POS system. Once integrated, GrabFood orders will flow directly into your POS, allowing for centralized order and menu management.
 

Configuration

Request the GrabFood Feature from Your POS Provider

To begin, you must contact your POS software provider to activate the GrabFood integration feature. You will typically need to provide your GrabFood Store ID to facilitate the connection.
 
 

Set Up Your GrabFood Menu

Before linking accounts, it's crucial to prepare your menu within the POS system.
  • Navigate to Back Office > Product Management > Menu.
  • Select the specific GrabFood Menu to edit.
  • Click the "Edit" icon to modify the menu details.
  • Set Product Settings.

Link the products you want to display on GrabFood and adjust their prices accordingly.

Batch Selection:​

You can select single or multiple products​ at once, allowing for efficient management of your entire GrabFood menu or specific categories.

 
  • Uniform Pricing

The Bulk Price Adjustment​ feature is a powerful tool that allows you to strategically set different prices for your GrabFood channel compared to your dine-in or other online channels (e.g., QR code ordering). This enables you to maximize profits by adapting to the specific commission structures and competitive landscape of each platform.

Two Flexible Adjustment Methods:

-Fixed Amount:​ Increase or decrease prices by a specific amount (e.g., add $2.00 to all selected items).

-Percentage:​ Adjust prices by a percentage (e.g., increase all selected items by 10%).


  • Sort Products

Adjust the product categories and the order in which the products are displayed.

 

Bind Your GrabFood Account

This step establishes the official link between your POS and your GrabFood store.
  • Navigate to Back Office > Store Management > Order Channel Settings > Delivery Integration.
  • Click "Login & Sync orders".
  • You will be redirected to an official GrabFood authorization page. Enter your GrabFood merchant account credentials.

  • Select the specific GrabFood store you want to connect to your POS.

Attention(Do Not Export The Menu)

  • You must choose "Skip this step" to proceed with basic integration.

Click the button to begin the pairing process (e.g., "Enable Integration").

Wait for the system to confirm a successful connection.

Upon successful integration
  • GrabFood store information appears in the POS software
  • The menu on the GrabFood platform will be updated to match the setup in your POS.

 

Modifying Your GrabFood Menu (Post-Integration)

After a successful integration, all menu edits must be performed within your POS system to ensure consistency. The GrabFood merchant portal will no longer allow menu modifications.
  • Simply return to Back Office > Product Management > Menu.
  • Edit the GrabFood Menu as needed.
  • Click the "Sync" button. Any changes you save, such as updating prices, adding items, will be synchronized to GrabFood Menu.

 

Order Handling

Once the integration is active:

1. New orders placed by customers on GrabFood will appear automatically in your POS software.

Navigate to Tablet POS > Order Record > Ongoing orders > Third party order, orders from the platform will enter the preparing stage after being accepted.

Your staff can view, manage, and print these orders directly from the POS interface alongside other dine-in or takeaway orders.

2. While the meal is being prepared, the driver's status will also be updated simultaneously upon arrival.
 
 
3. Once the food is prepared, the rider will begin delivery, and the status will switch to "Out of delivery".
 
 
4. Once delivery is complete, the order will be recorded as "Completed orders", and the status will display as "Completed".
 
 

Key Benefits of Integration

  • Unified Order Management: Manage all orders from a single system, reducing clutter and improving efficiency.
  • Centralized Menu Control: Update menus and prices across all locations directly from your POS.
  • Streamlined Operations: Automatically sync orders to your kitchen printers and track all transactions in your sales reports.
For further assistance, please don't hesitate to contact the POS provider's support team.
Last modified: 2025-12-18