The Automatic Order Settings feature allows businesses to configure how different types of orders are processed and confirmed in the system. This setting determines when orders are sent to the kitchen display system (KDS) and trigger printing tasks, optimizing order flow efficiency based on your business model.
Location: Back Office > Settings > Store Management > Business Settings > Automatic Order Settings.
In-store orders
1. In-Store POS Orders (Cashier-Triggered)
Orders are automatically confirmed upon creation, enabled by default, and no additional settings are required.
Automatic confirmation cannot be disabled for POS orders.
Configuration steps and order flow:
1. Cashier places order (order generated and auto-confirmed)
2. Order automatically sent to KDS and printing tasks triggered
3. Kitchen begins preparation immediately
2. QR/Kiosk Orders (Customer-Triggered)
2.1 All orders are automatically accepted.
Orders are automatically confirmed when created, regardless of payment status, for which the merchant assumes risk for unpaid orders.
Configuration steps and order flow:
1. Select "All orders are automatically accepted", click "Save".
2. Scan the QR code and take the order. (System will automatically process all customer orders without payment verification）
3. Order immediately sent to KDS and printing tasks triggered.
4. Kitchen begins preparation before payment processing.
2.2 Only paid orders are automatically accepted.
Select "Only paid orders are automatically accepted.", click "Save".
After changing to this setting, the system only automatically accepts paid orders; unpaid orders require manual confirmation.
There are two ways to confirm: check out at the front desk, then the cashier confirms; or Online Payment/Kiosk Card Payment, then the order will be automatically confirmed.
Scenario 1: Front Desk Payment
1. Customer places an order via QR ordering.
2. Order shown as "Unpaid", and the main POS shows "To Confirm".
3. Cashier locates and manually confirms the order("To Confirm" disappears).
4. Order sent to KDS and printing tasks triggered.
5. Kitchen begins preparation after manual confirmation.
Scenario 2: Online Payment/Kiosk Card Payment
1. Customer places order (order remains unconfirmed)
2. Customer completes online payment or kiosk card payment
3. The system automatically confirms the order upon successful payment
4. Order sent to KDS and printing tasks triggered
5. Kitchen begins preparation after payment confirmation
Note: These settings significantly impact kitchen operations and revenue protection. Regularly review and adjust configurations based on actual business performance and order patterns.